Your IT Professionals
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SUPPORT

The cornerstone of our success at ServIs has been our ability to provide first class support to our clients and the infrastructures they rely upon.  We believe in working in an environment of collaboration with our clients and treat every request with urgency and confidence.  The relationship of camaraderie that this approach develops with our clients makes us more like co-workers than external contractors. We are hoping that we can have a chance to develop this relationship with you. Here are a few more of the reasons why ServIs can offer you an unparalleled IT support experience:

24 x 7 Support

In addition to building and supporting your infrastructure, the ServIs team offers a wide variety of managed services, including backup and monitoring solutions. We also have extensive experience implementing a diverse array of IT related projects and would enjoy the chance to work with your company to provide these services.

Oil & Gas Applications

We have extensive experience administering and supporting the majority of the most widely used Oil & Gas applications. Through this experience we have developed a strong relationship with many software vendors and gained a thorough understanding of the requirements for a productive IT infrastructure in the Oil & Gas industry.

Desktop Support

No request is too small for our support team. We can provide extensive desktop support from simple PCs to high end geophysical workstations. Whether crawling under a desk to hook up a new set of speakers or educating employees on how to get the most out of their new PC, when it comes to IT, we are here to make everyone’s lives easier.

Server Support

Our team has extensive knowledge of enterprise server hardware and is familiar with all the latest Microsoft Server products. Whether you are running an Exchange Server for your own mail system or a database server to host an Oil & Gas application, we have the experience to quickly resolve any service outages and implement proactive measures to prevent future problems.

Virtualization

We highly recommend Virtual Server environments for businesses that are larger than 25 users or are growing at a fast pace. This new technology is scalable for rapidly growing businesses, allowing for low-cost expansion and more efficient use of IT resources.

Remote Support

Our technicians have access to the latest remote support tools and can solve many issues quickly without having to travel onsite. Remote support can not only resolve issues much faster, but it can also save you money by eliminating travel time.

Disaster Recovery

We are firm believers in helping our customers to implement infrastructures with responsive and reliable disaster recovery capabilities. In cases where a file has accidentally been modified or deleted, we can work to have the file recovered within minutes. In worst case scenarios where your entire infrastructure has been compromised, we have access to virtual server hosts where we can get your environment up and running in the cloud.

Support Documentation

At ServIs, we use service management software to document all escalations and provide our clients with reference numbers for any required follow-ups. We can also provide you with ongoing reports to show what we are working on for your company and produce detailed invoices that provide transparency into the services you are paying for.